Delivery and Returns
Delivery
How do you deliver orders?
Because all our orders are handmade to your instructions, it takes a little time for us to create them. Please allow between 10 and 14 days from when you make your order until their delivery.
If you need your order more urgently, we may still be able to help – just email us at [email protected] and we’ll let you know how quickly we can get your order to you. If time is really tight, you can also purchase our gift vouchers which are available for immediate download.
We normally send out packages via 2nd class post or courier, depending on the item. The bulky size of some of our products means that our postage costs can be quite high, but we’re always looking for ways to keep them as low as possible.
How much does delivery cost?
Postage & packing for our Spoons costs £2.95.
Postage for small, medium and panoramic frames, and jewellery is £4.95.
For orders over £100 in value, we offer free UK delivery – which, for qualifying orders, can be chosen at checkout.
If you’re in Wales and want to pick up directly from us, then that’s great and we’ll obviously waive any postage costs. Again, just choose the option at checkout.
Where do you deliver to?
We’re normally happy to deliver to any Europe or North America. If you’d like to have an order delivered to an address outside the UK, please contact us and we can confirm what the shipping costs would be to your address.
Do you deliver to names or addresses other than the person making payment?
Yes, we’re happy to deliver to a different recipient or address to the billing address; you just need to ensure the correct name and address is selected at the checkout stage.
If we send to a workplace, we will fulfil our end of the deal by delivering the package to your workplace but for obvious reasons, we’re afraid we can’t be responsible if the package then goes missing once in your building.
How do I know my order’s been sent?
We’ll update your order status to ‘Fulfulled’ in your account and you’ll receive an email notifying your order is on its way.
Returns
Can I return an unwanted item?
Because we make every item to order, and personalise them to you, we don’t allow returns unless there is a fault with the order.
We send out photographs of how each design is going to look before we finalise them, so you’ll have an opportunity to make sure that you’re happy with what you’ll receive before the order is completed.
There’s something wrong with my order
We’re really sorry to hear that – we try very hard to make sure that everything is perfect. If something’s not right, please email us at [email protected] and we’ll do our best to make sure everything is put right.